Shared inboxes
Connect shared email inboxes like support@, sales@, or info@ and manage them as a team from BrisaMail.
Conversation assignment
Assign each conversation to a team member so nothing goes unanswered. See at a glance what's pending.
Internal notes
Add notes visible only to your team inside any conversation. Coordinate replies without the customer seeing them.
Statuses and priorities
Organize conversations by status (new, open, answered, resolved) and priority to keep your workflow on track.
Collision detection
See in real time if another team member is viewing or replying to the same conversation, avoiding duplicate responses.
Custom tags
Create color-coded tags to classify conversations by topic, customer, or any criteria your team needs.
Everything on your desktop
Unlike other solutions, shared accounts work directly from BrisaMail. No browser tabs, no switching tools.
Automatic sync
Incoming emails are automatically turned into conversations. Your team always has an up-to-date view of what needs attention.
Available on the Team plan
Shared accounts are included in the Team plan. Subscribe and enable collaboration for your entire team.